By Garland Pollard
A note from one of our BrandlandUSA readers. The eye cream Satura, the last remaining bit of the once leading Dorothy Gray cosmetics company, has apparently returned to the shelves. However, some fans of the cream say the new version is not as good as the old one.
Here is the comment from BrandlandUSA reader Patricia Sunday:
I am writing to you today because I have been looking for Dorothy Gray Satura Eye Cream for two years or more. I have searched everywhere and am desperate to find the old original formula. I finally found the product online and was so excited to find it. I ordered 12 jars of it, thinking it was the old original formula. When it arrived, I was so disappointed. The jar looks exactly the same but the contents are different. The cream is not the same at all. What has happened to the old formula? I have three other ladies standing by ready to purchase this product. We are all heart sick about this. We thought we had finally found the great eye cream we all used in the past. Please help!
Love for some other readers to help us out with this, or maybe the company can post a comment to help her out? Perhaps there is a mix up, literally or figuratively?
Interested in Dorothy Gray history? The company was founded in 1916. Read our post on the company’s history at Remembering Dorothy Gray.
16 responses so far ↓
1 Jan // Oct 18, 2010 at 7:00 pm
I have been using Dorothy Gray Satura Eye Cream since I was 18. I am now 57. Since Dorothy Gray sold, I too have spent the past 2 years trying to locate. Also, very excited to find and ordered only to receive and it is not the same product. How do we get the message to the manufacturer that we want the original product?????
2 The Young 64 Women // Nov 1, 2010 at 11:46 pm
I have been using Dorothy Gray since 1961 I was 14 in that time. I’m so use to using Dorothy Gray. It’s the only cream that keeps my face moisten and looking young. I too am disappointed with the new formula. It doesn’t smell the same and it doesn’t feel right on my face. SO, please bring the old formula back, the one we all used.
I have passed on this great cream to my 3 Daughters. Please, bring back the old formula
3 lynette // Dec 4, 2010 at 3:12 am
I live in south africa and in the eighties I once bought a satura moisture lotion for face. It was a cream coloured lotion in a bottle-about 100ml I think,and it smealt divine! After only 1 week of using it, I received comments on my beautiful skin. But then it got discontinued-is it ever gona come back again?
4 christian macias // Dec 15, 2010 at 2:48 pm
satura cream where I can buy live in los angeles california? some shop?
5 yoli // Jan 7, 2011 at 9:42 am
i also bought a satura cream for the face i received is
same the jar is the same but the cream is not please we really need
the old cream it will be posible to do it again for us the fervient
customer of Dorothy Gray. thank a lot if you really help us to get
! the old formula again!
6 Alicia Gomez // Jan 24, 2011 at 2:14 pm
I have been using Dorothy Gray Satura for face since 1980,30 years!(ascendia Brands,Co.Inc) I loved it! But yesterday I bought a new one, the jar is the same but the cream is so different, dark pink, smells different and its texture is sticky ,it is not smooth , and the brand also is different, now it has your KCM Brand….What happened? Please let us know where we can get the old formula…..Thank you! Alicia, from Mexico City
7 tn lewis // Jan 25, 2011 at 11:34 am
Kcm Brands LLC
2182 Route 35
Holmdel, NJ 07733-1125 map
Phone:
(732) 203-0900
I called and left message with KCM hoping to find out about Satura….we should all call!!!!
8 Lisa // Mar 20, 2011 at 12:14 pm
My mom and I have both use this product since the 70′s. I have one jar of the old and one of th new and compared. The formula has changed quite a bit. The cream is now usless. The only thing you can use it for is your feet. One idea is that there are companies that can make copies of your discontinued cosmetics, maybe they can do the same with the cream. Thank you for the number! I am definately going to call KCM!
9 veronica // Mar 23, 2011 at 8:01 pm
desesperada por encontrar la crema satura original ya la hacen pirata con 40 de red por eso es mas rosa les agradeceria donde encontrarla en mexico
10 Robin Aube // Jun 11, 2011 at 6:42 pm
My mom has used Satura moisturizer faithfully since the early 60′s and I’ve been using it since 1990. Please return to the old formula. I figured I had purchased an old jar that the contents had separated since it is so oily and greasy now.
11 Dora Hernandez // Sep 18, 2011 at 1:18 pm
I’ve been using and loving Satura creme, the brown jar, seems like forever and purchasing it at Los Angeles St., in LA, CA 90013, since discontinued at stores. On 9-17-11, I purchased
(12) jars, and they turn out to be awful. They are greasy and fake. The distributor is KCM, which was mentioned in comments. Don’ call them they are selling a fake Dorothy Gray.
selling the fake Satura.
12 Dawn // Oct 15, 2011 at 5:22 am
I just purchased Dorothy Gray’s Satura and was so excited that I even found some. All the women in my family have used it for years and we all have great looking skin. What I ordered was like putting Crisco shortening that was tinted pink, on my face. Awful. In fact, I’m sending it back. What a disappointment. I want the original cream back.
13 Jean // Nov 6, 2011 at 8:38 am
Just horrible – like using pink petroleum.
14 Muriel Shiff // Nov 11, 2011 at 10:42 am
The Satura Vitamin A that I have used for years and years is no longer the same great product. Before I order another jar, can I get a sample to make sure I’m not getting “goose grease”!!!
15 Lisa // Jan 6, 2012 at 5:22 pm
It’s not fake Satura, it’s that KCM went and changed the formula and added something and ruined it- pink grease is what it is. I just left a message for the rep at KCM- if they don’t bring the old formula back they might as well just discontinue it all together because it’s awful and you can’t use it. No one will buy it. Hopefully there will be someone who will listen and go back to the orig. formula. Ascendia Brands were using the old formula so I don’t know why KCM changed- EVERYONE needs to call and complain so we can get the old formula back!!!!! This cream is wonderful. I have been using since the 80′s and my skin is beautiful!!!!
16 Lisa // Jan 6, 2012 at 5:50 pm
PS Don’t buy it from KCM because it’s the new formula and it is no good.
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