Most companies don’t want average people in their headquarters. They say that there are “insurance” reasons they don’t have a display in the lobby or that “liability” or “OSHA” or some other rules prevent customers from touring facilities. But we know that is a bunch of bunk. It’s an excuse. Because, frankly, its not a [...]

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So why is that everything American has to be made out of the country? Last weekend in White Stone, Virginia, we saw some nieces and nephews having fun with a bag of Dubble Bubble, and had to check the back of the package. It was there that we noticed that it was Made in Canada. [...]

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BRYAN, Ohio – Companies thinking they need a “factory tour” imagine frightening things, including expensive liability insurance, nightmarish staffing costs and other annoying things like fans who love your products. Yes, we do hate those people who love our products! How annoying! We take a different view. Product tours are part of knowing your customer. [...]

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